Privacy Policy for Towel House

At Towel House (towelhousepk.com), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1.      Information We Collect

When you place an order or interact with our site, we collect necessary personal details, including:

  • Customer Name
  • Shipping Address & Delivery Details
  • Phone / Mobile Number (for order verification & delivery coordination)
  • Email Address
  • Order History and Preferences

2.      How We Use Your Information

We use your information solely for processing and fulfilling your orders. This includes:

  • Shipping and delivering your purchased products via our logistics partners (e.g., PostEx).
  • Sending automated order updates, tracking details, and order confirmations (via SMS/WhatsApp/Email).
  • Providing customer support and managing order inquiries.
  • Improving our website functionality and shopping experience.

3.      Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share data with essential service providers necessary for order fulfillment:

  • Logistics Partners: Delivery address and contact numbers are shared with courier services (PostEx) to ensure successful delivery.
  • Communication Tools: Phone numbers and emails are processed through automated messaging services for instant verification and tracking updates.

4.      Data Security

We implement appropriate security measures to maintain the safety of your personal information. Access to your personal data is restricted to authorized team members and delivery service providers.

5.      Cookies

Our website uses standard cookies to enhance your browsing experience, keep track of items in your shopping cart, and ensure smooth checkout functionality.

6.      Your Rights

You have the right to access, update, or request the deletion of your personal details stored on our store. For any inquiries or requests, please contact our support team.

7.      Contact Us

If you have any questions or concerns regarding this Privacy Policy, feel free to reach out to us:

  • Website: towelhousepk.com
  • Customer Support: Available via WhatsApp or Email on our website contact page.